version: v2026.10.14.1

faNILy

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faNILy
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Frequently asked questions

The short answers. Anything not here, or anything about your own account, goes to a person.

General

What FaNILy is, who can use it, and how to reach us.

What is FaNILy?

FaNILy is a platform where athletes offer digital content, digital cards, recognition and experiences directly to fans, and get paid for it.

Every purchase on FaNILy is a commercial transaction: you are buying content or an experience. Purchases are not gifts or donations to any athlete, school, conference, athletic association, or other organization.

FaNILy is operated by Fanily Ventures LLC.

How do I join FaNILy?

FANILY|FANS. ATHLETES. IMPACT.

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FaNILy is invite only at the moment.

  • Fans can join the list from the sign-up page. We will email you when accounts open.
  • Athletes can submit their details from the same page. Our team reviews every athlete request and sends an invitation once the account is ready.

You must be at least 18 years old to create a FaNILy account.

Do I have to be 18 to use FaNILy?

Yes. You must be at least 18 years old to create a FaNILy account, whether you are joining as a fan or as an athlete.

FaNILy is not directed to, and may not be used by, anyone under 18. If we learn that an account belongs to someone under 18, we may suspend or close it and remove associated content or information, subject to applicable law.

How do I contact FaNILy?

For help with your account, a charge, a subscription, or a purchase, email support@gofanily.com from the address on your account and include your order details.

If you represent a school, club, league, or other organization, email partnerships@gofanily.com.

We respond to refund requests within 5 business days.

For fans

Buying, collecting, and subscriptions.

What is a digital card?

A digital card is a collectible digital athlete card. Cards are offered through an athlete's profile when that athlete has them available, and you can trade the cards you own with other fans.

Cards are digital only. Nothing sold on FaNILy is a physical good, an investment, a security, a currency, or a right to receive any payment. Digital cards have no cash value and cannot be redeemed, exchanged, or transferred for money.

How do I cancel a subscription?

You can cancel a subscription at any time from your account settings, without contacting us and without a cancellation fee.

Cancellation takes effect at the end of your current billing period, and you keep access until then. Because subscriptions are billed at the end of each period, cancelling before the period ends means you are not charged for it.

We do not provide prorated refunds for partially used billing periods, except where required by law. See the Refund Policy for the full terms.

For athletes

Joining, getting paid, and your account.

How do athletes get paid?

Athletes connect a bank account through Stripe, our payment processor, and complete Stripe's identity verification.

Money from a purchase is credited to the athlete and then held for a period before it is released. That window exists so refunds and payment disputes can settle before money leaves the platform. Released earnings are transferred automatically to the athlete's connected bank account.

Athletes can see pending and released earnings in their FaNILy dashboard.

For schools and teams

Partnering with FaNILy as an organization.

How can a school or team work with FaNILy?

Schools, clubs, leagues and other organizations can partner with FaNILy to bring their athletes onto the platform. There is more detail on the partners page.

Where an organization has enabled it, fans can also buy school and team offerings directly, and the organization is paid through the same Stripe rails athletes use.

Email partnerships@gofanily.com and we will get in touch.

Still need help?

Questions about your own account, a charge, or a purchase need a person. We answer refund requests within 5 business days.

Contact support