Support

Start with the FAQ

Common questions about joining, digital cards, subscriptions, and how athletes get paid are answered there. Anything about your own account still needs a person - use the form above.

Account & sign-in

Manage your account and update your details in the app. If you are locked out, use the form above from any address you can read - you do not need to be signed in.

Purchases & billing

For questions about a charge, subscription, or receipt, choose 'A payment or charge' above and include your account email and order details so we can look into it quickly. Payments are processed securely by Stripe.

Refunds

See the Refund Policy for what is eligible and how to request a refund. To start a request, use the form above with your account email and order details.

Report a problem

To report content or a safety concern, use the in-app report tools, or send us a message above and we will pick it up. We review reports and take appropriate action.

Intimate images shared without consent

If an intimate image or video of you has been shared on FaNILy without your consent, tell us straight away - use the form above, or email support@gofanily.com and say it is about intimate imagery so we prioritise it. You do not need an account, and you should not send us a copy of the image.

Partnerships

Bringing FaNILy to a university, club, league, or organization is a conversation rather than a support request, so it has its own address.

Email partnerships@gofanily.com.

Prefer email?

The form above is the fastest route - it lands in the queue our team works from. If you would rather write to us directly, that mailbox is still read.