Support

Start with the FAQ

Common questions about joining, digital cards, subscriptions, and how athletes get paid are answered there. Anything about your own account still needs a person - use the form above.

What to include

Locked out? Write in from any address you can read - you do not need to be signed in. About a charge, subscription, receipt or refund: choose 'A payment or charge' and include your account email and order details. Reporting content or a safety concern: the in-app report tools are fastest, but the form reaches us too.

Intimate images shared without consent

If an intimate image or video of you has been shared on faNILy without your consent, tell us straight away - use the form above, or email support@gofanily.com and say it is about intimate imagery so we prioritise it. You do not need an account, and you should not send us a copy of the image.

Partnerships

Bringing faNILy to a university, club, league, or organization is a conversation rather than a support request, so it has its own address.

Email partnerships@gofanily.com.

Prefer email?

The form above is the fastest route - it lands in the queue our team works from. If you would rather write to us directly, those mailboxes are still read.