Refund Policy

1. Overview

FaNILy is operated by Fanily Ventures LLC. Fanily Ventures LLC is the seller of record for every purchase on the Platform and handles all refunds itself. Athletes do not issue refunds and are not parties to your purchase.

At launch, FaNILy offers digital content, digital cards, fan recognition, and subscription access connected to participating athletes.

Some purchases are delivered or made available immediately. Other purchases require an identified action to be completed after purchase. The product description and expected delivery timing will be displayed before checkout.

A purchase may include an item delivered immediately together with an action an athlete may take later. Section 3 governs purchases where completion of an identified action is part of what you buy. Section 2 governs immediately delivered purchases, including fan recognition purchases where a later athlete response is optional and is not part of what you bought.

Nothing in this policy limits any rights available to you under applicable law.

2. Immediately delivered digital goods

Purchases of digital goods that are delivered, accessed, downloaded, or made available immediately are final once delivery has occurred.

A refund may be available when:

• You were charged more than once for the same purchase.
• You were charged an incorrect amount.
• The purchased content was not made available because of a FaNILy platform error.
• The delivered product was materially defective or materially different from the description shown at checkout.
• A refund is required by applicable law.

Contact support within 14 days after delivery if you believe a digital good qualifies for a refund under this section.

Fan recognition purchases. A paid fan recognition purchase includes the digital item(s) shown at checkout. An athlete may also send a response, but a response is not promised to you and is not part of what you purchased. We do not refund a fan recognition purchase solely because no response is received or because the response is a group response rather than an individual one. The refund grounds listed above still apply to the digital item(s).

3. Purchases requiring fulfillment

Some digital purchases may require an athlete or FaNILy to complete an identified action before the purchase is considered fulfilled.

If a purchased item that requires fulfillment is not completed within the delivery period shown at checkout, FaNILy will refund you in full to your original payment method, without any request from you.

A full refund will also be issued if the purchase is canceled before fulfillment because the athlete is no longer participating, the requested activity is unavailable, or FaNILy determines that the purchase cannot be completed. Where a refunded, reversed, or canceled purchase included a digital card or similar item, your access to that item ends when the refund, reversal, or cancellation is completed.

If a delivered item is materially defective or materially different from its description, contact support within 14 days after delivery. Depending on the circumstances, FaNILy may correct, replace, re-deliver, or refund the purchase.

4. Subscriptions

Subscriptions automatically renew at the price and billing frequency disclosed at checkout until canceled.

Subscriptions are billed in advance by calendar month and renew on the first day of each calendar month. If you subscribe partway through a month, you pay the full monthly price for that month. You may cancel at any time through your account settings, in the same manner in which you subscribed, or by contacting support. Cancellation stops the next monthly charge, and, if your Fan account remains open, access continues through the end of the month you have already paid for.

We do not provide prorated refunds simply because you cancel or stop using a subscription during a month you have already paid for, except where required by law or as stated in the next two paragraphs.

If a subscription ends during a paid calendar month because the athlete leaves the Platform or stops offering the subscription, FaNILy will stop future renewals. If your Fan account remains open, you will continue to have access through the end of that paid month to the subscription content that remains available for that month. The athlete's departure or the end of the offering does not by itself create a time-based or calendar-day refund. The missing-deliverable refund below applies if the athlete did not provide all required monthly content.

Each athlete subscription includes a set number of subscriber-only posts and videos each calendar month, disclosed at checkout. If the athlete does not deliver all of them for a month, and does not deliver the missing items within five days after the end of that month, FaNILy refunds you a proportionate part of that month's subscription price, calculated as one share of the price for each item not delivered. We issue that refund automatically and you do not need to request it.

5. Duplicate, incorrect, or unauthorized charges

Contact support promptly if you believe that a charge was duplicated, processed for an incorrect amount, or made without your authorization.

Verified duplicate or incorrect charges will be refunded. Suspected unauthorized charges will be investigated and handled in accordance with applicable law and payment-network requirements.

6. How to request a refund

Email support@gofanily.com and provide:

• The email address associated with your FaNILy account.
• The order number or transaction details.
• The reason for the request.
• Any supporting information reasonably needed to evaluate the request.

We will respond to refund requests within 5 business days.

Approved refunds will be submitted to the original payment method. Refunds cannot ordinarily be sent to a different card, bank account, or recipient.

After a refund is submitted, it generally takes approximately 5 to 10 business days to appear, depending on the payment method, card issuer, or financial institution. In some cases, the original charge may disappear instead of appearing as a separate refund.

7. Payment disputes

We encourage customers to contact FaNILy support before filing a payment dispute so that we have an opportunity to investigate and resolve the issue.

This does not limit any right you may have to contact your card issuer or financial institution.

8. If an athlete leaves the Platform

If an athlete stops participating in FaNILy, items already delivered to you are not refundable solely because the athlete later leaves the Platform. Any purchase that has not yet been fulfilled, and any subscription month affected by the athlete's departure, will be handled under Sections 3 and 4 of this Policy.

9. Contact

Fanily Ventures LLC

3760 Sixes Rd, Ste 126-203

Canton, GA 30114

For questions or refund requests, contact: support@gofanily.com