Refund Policy

1. Overview

FaNILy is operated by Fanily Ventures LLC.

At launch, FaNILy offers digital content, digital cards, fan recognition, subscription access, and athlete experiences connected to participating athletes.

Some purchases are delivered or made available immediately. Other purchases require an identified action to be completed after purchase. The product description and expected delivery timing will be displayed before checkout.

Nothing in this policy limits any rights available to you under applicable law.

2. Immediately delivered digital goods

Purchases of digital goods that are delivered, accessed, downloaded, or made available immediately are final once delivery has occurred.

A refund may be available when:

• You were charged more than once for the same purchase.
• You were charged an incorrect amount.
• The purchased content was not made available because of a FaNILy platform error.
• The delivered product was materially defective or materially different from the description shown at checkout.
• A refund is required by applicable law.

Contact support within 14 days after delivery if you believe a digital good qualifies for a refund under this section.

3. Purchases requiring fulfillment

Some digital purchases may require an athlete or FaNILy to complete an identified action before the purchase is considered fulfilled.

If the purchased item is not completed within the delivery period shown at checkout, FaNILy will notify you of the delay. You can then request a full refund to your original payment method at any time from your account, or contact support to arrange a revised delivery date or an equivalent replacement item instead.

A full refund will also be issued if the purchase is canceled before fulfillment because the athlete is no longer participating, the requested activity is unavailable, or FaNILy determines that the purchase cannot be completed. Where a purchase included digital cards or similar items, a refund returns those items to FaNILy - items you have already traded to another fan are not taken back from them.

If a delivered item is materially defective or materially different from its description, contact support within 14 days after delivery. Depending on the circumstances, FaNILy may correct, replace, re-deliver, or refund the purchase.

4. Subscriptions

Subscriptions automatically renew at the price and billing frequency disclosed at checkout until canceled.

You may cancel a subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period, and access continues through that date. Subscriptions are billed at the end of each period, so cancelling before the period ends means you are not charged for it.

We do not provide prorated refunds for partially used billing periods, except where required by law.

If FaNILy ends a subscription during a paid billing period because the athlete leaves the platform, stops providing the applicable subscription content, or the subscription becomes materially unavailable, FaNILy will refund the unused portion of that billing period.

5. Duplicate, incorrect, or unauthorized charges

Contact support promptly if you believe that a charge was duplicated, processed for an incorrect amount, or made without your authorization.

Verified duplicate or incorrect charges will be refunded. Suspected unauthorized charges will be investigated and handled in accordance with applicable law and payment-network requirements.

6. How to request a refund

Email support@gofanily.com and provide:

• The email address associated with your FaNILy account.
• The order number or transaction details.
• The reason for the request.
• Any supporting information reasonably needed to evaluate the request.

We will respond to refund requests within 5 business days.

Approved refunds will be submitted to the original payment method. Refunds cannot ordinarily be sent to a different card, bank account, or recipient.

After a refund is submitted, it generally takes approximately 5 to 10 business days to appear, depending on the payment method, card issuer, or financial institution. In some cases, the original charge may disappear instead of appearing as a separate refund.

7. Payment disputes

We encourage customers to contact FaNILy support before filing a payment dispute so that we have an opportunity to investigate and resolve the issue.

This does not limit any right you may have to contact your card issuer or financial institution.

8. Contact

Fanily Ventures LLC

3760 Sixes Rd, Ste 126-203

Canton, GA 30114

For questions or refund requests, contact: support@gofanily.com